The Norton team performed testing and completed an overall process assessment. As mentioned above wheel, coolant and machine conditions were assessed. After completing an initial assessment of one operation with much success, the customer agreed to allow the team to complete additional assessments.
Testing showed a 74% improvement in loads per wheel by using the Norton recommended wheel on the initial operation. Additional assessments showed up to a 61% improvement in wheel cost per year compared to the incumbent product. The Norton team was able to meet all the goals set by the customer, provide high quality support, and continues to help improve their processes through ongoing collaboration. Not only does the VP of Engineering continue to contact Norton with questions but the operators as well.