Product Warranty Information

 

We strive to give you prompt warranty claim service. We are committed to processing your claim in a timely manner. In order to avoid delays, please read and submit all the necessary information.

 


Repairs / Warranty Disposition Requests

All Norton Clipper equipment against defects in workmanship or materials for a period of one (1) year from the date of invoice to the customer with the exception of:

- TC405 Hand-Held Tile Saw - 3 Months

- CTC701 Tile Saw - 3 Months

- High-Speed Cut-Off Saws - 6 Months

- Electric High-Speed Cut-Off Saws – 6 Months

To obtain authorization for a warranty claim, contact Customer Service at (800) 554-8003, you will need equipment model number and serial number.

Integral units such as gasoline engines, electric motors, batteries, tires, transmissions, etc., are excluded from this warranty and are subject to the prime manufacturer's warranty.  In no event shall Norton Clipper be liable for consequential or incidental damages arising out of the failure of any product to operate properly.  This warranty is in lieu of all other warranties, expressed or implied, and all such other warranties are hereby disclaimed.  See Product Owner’s Manual or contact Customer Service for additional details.

All warranty repairs should be done by a Norton Clipper Authorized Service Center or Distributor. The use of outside repair sources could result in a delay or denial of a warranty claim. Please contact customer service to locate a participating service center near you.

If required, returned products should be carefully packaged and accompanied by a packing slip with a Quality Complaint Form (issued by customer service) and BOL (Bill of Lading).

 


Equipment Inspection Verification Form

Authorized Service Centers should use the Equipment Inspection Verification Form to help determine if the customer request fits the scope of a return or warranty claim. Authorized Service Centers personnel should complete the form with the help of the requesting customer. This form should be submitted to Customer Service for review to fax: 800-443-1092. Service Centers should wait for declaration of action from Customer Service before service or a return takes place.

 


Replacement and / or Refund of Goods

Current stock inventory items returned are subject to a 10% restocking fee.

Non-stock inventory items, special order items and product over one year from the original invoice date will not be accepted without prior written approval from the Regional Sales Manager.

All returned products must be accompanied with an RGA (Return Goods Authorization) number assigned by Saint-Gobain Abrasives, Inc. All unauthorized returns will not be accepted.

Any piece of equipment that is physically or cosmetically altered (i.e. distributor labels/decals, missing parts etc.) will be subject to an additional processing fee in addition to total cost of replacement parts.

All products returned for replacement or refund should be in the original cartons and must be accompanied by a packing slip with the following information:

  • Warranty Claim Form
  • Your company name, address and account number
  • List of items returned and reason(s) for return(s)
  • Original invoice information for each item

If your claim includes a necessary return or exchange, the Customer Service Representative will provide the return shipment location for product assigned to each Warranty Claim Form.

Shipment Location:

DCE (Distribution Center East)

Saint-Gobain Abrasives, Inc.

1001 Perry Road

Plainfield, IN 46168

317-837-0700

 

Warranty Replacement Parts Procedure

Norton Distributor Authorized Service Centers

Submit standard purchase order for warranty parts. Orders will be processed and invoiced. After warranty service has taken place the Authorized Service Center will submit the following documentation to Customer Service; Warranty Claim. Credit will be issued against warranty claim to account.

Non-Distributing Authorized Service Centers

Submit standard purchase order for warranty parts. Orders will be processed and invoiced. After warranty service has taken place the Non-distributing Authorized Service Center will submit the following documentation to Customer Service; Warranty Claim. A check will be issued to offset the warranty work.